Head of People Operations

Head of People Operations

Location: Manchester

Salary: Competitive, dependent on experience

Contract Type: Full-time, Permanent

Hours: 37.5 per week

Salary:£55,000 – £65,000 

We are brave, bold and inclusive – this is UA92.

At UA92, we do things differently. We are on a mission to develop the next generation of talent who are ready to make an impact in the world. Now, we’re looking for a highly experienced and strategic Head of People Operations to join our People and lead the delivery of first-class HR operations across the entire employee lifecycle.

The Role

As Head of People Operations, you’ll be responsible for leading a dedicated team across HR Business Partnering, Payroll, Recruitment, and Administration. Reporting to the Chief of People & Place, you will ensure legal compliance, operational excellence, and alignment with our strategic goals.

You’ll champion efficient, compliant, and people-focused processes—supporting everything from onboarding to employee relations, while driving change and continuous improvement across HR systems, policy, and performance culture.

What You’ll Do

• Lead, develop, and inspire the People Operations team, ensuring best-in-class service delivery.

• Oversee policy development and ensure compliance with employment legislation.

• Provide strategic support on complex employee relations matters and organisational change.

• Manage payroll operations and reward processes to ensure accuracy and compliance.

• Use people data and systems to deliver insight and guide strategic decision-making.

• Foster a culture of collaboration, inclusion, innovation, and high performance.

What We’re Looking For

• CIPD Level 7 or equivalent experience.

• Significant experience in a senior HR role with a strong understanding of employment law and payroll operations.

• Proven ability to manage complex employee relations cases with legal risk awareness.

• Strong leadership skills and experience managing a multi-disciplinary HR team.

• A high degree of integrity, with exceptional interpersonal, organisational, and analytical skills.

• Familiarity with HR systems and data analytics, with a passion for innovation and improvement.

• A values-led, collaborative approach with a genuine commitment to staff experience and wellbeing.

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Job Specification:  Head of People Operations.pdf​