Level 3 Information Communication Technician Apprenticeship

Build a workforce of nature

Kickstart your tech career with our Level 3 Information Communication Technician apprenticeship. A hands-on, industry designed programme made to build confidence and capability in IT support, infrastructure, and emerging technologies.

What is a level 3 Information Communication Technician apprenticeship?

The Level 3 ICT (Information Communications Technician) apprenticeship provides a comprehensive foundation for individuals starting a career in IT support and infrastructure management. Apprentices gain essential skills in maintaining IT systems, troubleshooting hardware and software, configuring networks, and understanding basic cybersecurity.

UA92’s Level 3 Information Communication Technologist Apprenticeship provides structured training, blending on-the-job learning with regular sessions at UA92’s campus, on-line or hybrid study. The programme will go through topics such as maintaining IT systems, troubleshooting hardware and software, configuring networks, and understanding basic cybersecurity. There is also an opportunity for your apprentices to gain additional qualifications in Microsoft AI and Cloud Essentials.

We offer a hybrid learning model for all our apprenticeship programmes, so your apprentices can either attend their weekly learning sessions in-person at our Old Trafford campus, or they can attend these classes online. Every apprentice will build a professional portfolio, showcasing workplace examples that evidence key knowledge, skills and behaviours (KSBs). Learners will have the opportunity to participate in industry masterclasses and professional development, enhancing their knowledge and skills beyond the apprenticeship.

What skills will apprentices learn?

Your apprentices will study a range of topics on our programmes. Our programmes are built in collaboration with top businesses and industry experts, so your learners will get the latest skills and knowledge to put them at the forefront of their industry.

Each learner on this programme will gain skills in:

Amazon Web Services (AWS)
Microsoft Azure
Cisco Networking Academy
CompTIA
Cloud network integration
System development

How long will it take?

The apprenticeship will run for a total of 15 – 20 months. Within this time, apprentices will complete 5 modules and can complete additional recognised qualifications.

What will the apprenticeship cover?

Module 1: Introduction to ICT and Technical foundations. This module will focus on all of the core topics needed to succeed in a technical IT based role. Within this module, your apprentices will go through technical documentation, networking and data backup, cybersecurity, and safety and waste management.
Module 2: Fault diagnosis and support services. Apprentices will learn how to diagnose hardware and software faults, as well as how to formulate a preventative maintenance and troubleshooting strategy and escalation workflows.
Module 3: Cloud fundamentals and future technologies. In this module, apprentices will focus on the differences between different cloud models like laaS, PaaS and SaaA and compare the different capabilities. They will also learn about the Azure and AWS platforms, AI fundamentals and how to use AI responsibly.
Module 4: Role specific pathways. This module focuses on three main areas: support, network and digital. Within each subtopic, apprentice will learn the following:
- Support: Hardware, OS, virtualisation, disaster recovery
- Network: architecture, protocols, cloud, DevOps tools
- Digital comms: telecoms, VPNs, diagnostics, remote access
Module 5: Apprenticeship assessment (AA) preparation. In the final module, apprentices will go over specific skills and future development of key functional skills and behaviours related to their role. Once complete, they will move on to curating an impactful AA project and portfolio and spend time with their tutors preparing for the assessment.

What job roles will the apprenticeship qualify for?

Any of the following job roles will qualify for this apprenticeship:

Systems analyst
We developer
Data analyst
Software engineer
Network engineer

If you are unsure if your job role or your employees job role would qualify for this programme, please contact our apprenticeship team for further information.

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Farida's Story

Life as a UA92 apprentice

Farida from The Hut Group explains why she chose to do an apprenticeship and her journey so far at UA92.

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Level 3 Information Communication Technician

A Level 3 Information Communication Technician apprenticeship will give apprentices the essential skills to start a career in IT support and infrastructure management.

Build a workforce of nature

What is a level 3 Information Communication Technician apprenticeship?

What skills will apprentices learn?

How long will it take?

What will the apprenticeship cover?

What job roles will the apprenticeship qualify for?

WANT TO KNOW MORE?

REGISTER INTEREST

START YOUR JOURNEY AT UA92

PERSONAL Information

Contact DETAILS

Nationality & Residence Details

Course Details

Qualifications Held

Personal Statement

Reference (Please note, it is your responsibility to contact your referee and ensure your reference reaches UA92)

Have you been referred by a current UA92 Student?

Declaration

Self-declaration form

YOU CAN EITHER FILL IN THE FORM OR GET IN TOUCH WITH US DIRECTLY BELOW.

Farida's Story

Life as a UA92 apprentice

WANT TO KNOW MORE?

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UA92 Main Campus

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